Computer Repair Doctor
A Division of Computerberg Technologies
P.O. Box 1521
Frisco, Colorado 80443
Effective Date: May 15, 1997
Privacy Policy
Computer Repair Doctor, a division of Computerberg Technologies (“Computer Repair Doctor,” “Computerberg Technologies,” “Company,” “we,” “our,” or “us”), is committed to protecting the privacy, confidentiality, and security of our customers’ personal information and electronic data.
This Privacy Policy explains how we collect, use, safeguard, and protect customer information when providing computer repair, laptop repair, desktop repair, server repair, data recovery, cybersecurity, networking, programming, consulting, managed IT services, hardware sales, software sales, and related technology services.
By requesting or using our services, you acknowledge that you have read and agree to this Privacy Policy.
Information We Collect
To provide our services, we may collect information including:
- Customer name
- Company name (if applicable)
- Mailing address
- Email address
- Telephone number
- Device make, model, and serial number
- Operating system information
- Warranty information
- Service history
- Diagnostic information
- Billing and payment information
- Shipping information
- Communications between you and our company
We collect only the information reasonably necessary to perform the requested services.
Information Stored on Customer Devices
While servicing a computer or electronic device, our technicians may have incidental access to customer files, documents, photographs, emails, databases, passwords, software, or other electronic information.
Our technicians access customer data only when necessary to diagnose, repair, recover, test, or verify the operation of the customer’s equipment or when specifically authorized by the customer.
Customer data always remains the property of the customer.
Confidentiality
Computerberg Technologies and Computer Repair Doctor maintain the highest level of confidentiality regarding customer information and electronic data.
We do not sell, rent, lease, trade, license, publish, disclose, or otherwise share customer information or customer data with any third party for marketing, advertising, commercial, or any unrelated purpose.
Customer information and electronic data are never shared with third parties unless legally required to do so by a valid court order, subpoena, warrant, or other applicable law.
All employees, contractors, and authorized technicians are expected to protect customer confidentiality at all times.
Customer Data Privacy
Computerberg Technologies and Computer Repair Doctor respect the privacy of every customer.
We do not review personal files except as reasonably necessary to perform the requested service.
We never copy, distribute, publish, or use customer files for any purpose unrelated to the requested repair or service without the customer’s authorization.
Data Security
Computerberg Technologies employs commercially reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, misuse, alteration, or destruction.
Although we strive to protect customer information using industry best practices, no computer system or electronic transmission can be guaranteed to be completely secure.
Customer Backups
Customers are strongly encouraged to create complete backups of all important files before submitting any device for service.
Although we exercise great care during repairs, certain repair procedures—including hardware replacement, malware removal, operating system installation, firmware updates, software troubleshooting, and storage device repairs—may result in partial or complete data loss.
Maintaining backups remains solely the customer’s responsibility.
Limitation of Liability for Customer Data
Computer Repair Doctor and Computerberg Technologies are not liable for the loss, corruption, deletion, alteration, inaccessibility, or destruction of customer data, software, applications, operating systems, passwords, licenses, digital files, photographs, videos, emails, databases, or any other electronic information before, during, or after service.
The customer acknowledges that electronic storage devices can fail without warning and that repair attempts may not always preserve existing data.
Customers assume all responsibility for backing up their data before service is performed.
Computer Repair Doctor and Computerberg Technologies shall not be responsible for any financial loss, business interruption, lost profits, lost business opportunities, or consequential damages resulting from the loss of customer data.
Data Recovery Services
When data recovery services are requested, Computer Repair Doctor and Computerberg Technologies will make commercially reasonable efforts to recover customer data.
Because every storage device failure is unique, no guarantee is made that any specific file, folder, database, email, photograph, video, or other electronic information can be successfully recovered.
Payment for data recovery services is based on the work performed and not on the amount of data recovered unless otherwise agreed in writing.
Payment Information
Payment information is collected solely for billing and accounting purposes.
We do not sell or share customer payment information with third parties except as necessary to process authorized payments or when legally required.
Website Information
When visiting our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Operating system
- Device type
- Website pages visited
- Date and time of access
- Referral information
This information helps improve website performance, security, and customer experience.
Cookies
Our website may use cookies and similar technologies to improve website functionality and analyze website traffic.
Users may disable cookies through their browser settings, although doing so may affect certain website features.
Third-Party Websites
Our website may contain links to third-party websites for customer convenience.
Computerberg Technologies and Computer Repair Doctor are not responsible for the privacy practices, policies, security, or content of third-party websites.
Users should review the privacy policies of those websites independently.
Children’s Privacy
Our services are intended for adults and businesses.
*We do not knowingly collect personal information from children under the age of 13.
**Client must be at least 18 and / or provide parents direct written authorization to contract with us, and disclose such.
Policy Updates
Computerberg Technologies reserves the right to revise or update this Privacy Policy at any time.
Changes become effective immediately upon publication on our website.
Customers are encouraged to review this Privacy Policy periodically.
Contact Information
Computer Repair Doctor
A Division of Computerberg Technologies
P.O. Box 1521
Frisco, Colorado 80443
For questions regarding this Privacy Policy or our privacy practices, please contact us using the contact information provided on our official website.
Customer Acknowledgment
By requesting or authorizing services from Computer Repair Doctor or Computerberg Technologies, the customer acknowledges that:
- They have read and understand this Privacy Policy.
- They understand that backing up their data is their sole responsibility.
- They understand that Computer Repair Doctor and Computerberg Technologies are not liable for customer data that is lost, corrupted, or otherwise becomes inaccessible.
- They understand that Computer Repair Doctor and Computerberg Technologies never share customer information or customer data with third parties unless legally required to do so.
- They consent to the collection and use of information as described in this Privacy Policy.
Copyright © 2026 Computerberg Technologies. All rights reserved.
This version is suitable for publication on your website and provides strong customer privacy protections while clearly stating that customer data is never shared with third parties unless legally required and that customers are responsible for maintaining backups of their own data.